Interactive Voice Response System Market Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2019-2025 1
“Interactive Voice Response System Market”
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Interactive Voice Response System Market:

Executive Summary

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. 
IVR systems are used to service high call volumes at lower cost. The use of IVR allows callers’ queries to be resolved without a live agent. If callers do not find the information they need, the calls may be transferred to a live agent. The approach allows live agents to have more time to deal with complex interactions. When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions.

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This report focuses on the global Interactive Voice Response System status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Interactive Voice Response System development in United States, Europe and China.

The key players covered in this study 
inContact 
Nuance Communications 
Genesys Telecommunication Laboratories 
8×8 
AT&T 
Avaya 
Aspect Software Parent 
24/7 Customer 
Verizon Communications 
Five9 
Cisco Systems 
Convergys Corporation 
West Corporation 
IVR Lab 
NewVoiceMedia

Market segment by Type, the product can be split into 
Speech Based 
Touch-tone Based

Market segment by Application, split into 
BFSI 
Travel and Hospitality 
Pharma and Healthcare 
Telecommunications 
Government and Public Sector 
Transportation and Logistics 
ITES 
Media, Retail, and E-commerce 
Education

Market segment by Regions/Countries, this report covers 
United States 
Europe 
China 
Japan 
Southeast Asia 
India 
Central & South America

The study objectives of this report are: 
To analyze global Interactive Voice Response System status, future forecast, growth opportunity, key market and key players. 
To present the Interactive Voice Response System development in United States, Europe and China. 
To strategically profile the key players and comprehensively analyze their development plan and strategies. 
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Interactive Voice Response System are as follows: 
History Year: 2014-2018 
Base Year: 2018 
Estimated Year: 2019 
Forecast Year 2019 to 2025 

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

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Table of Contents

1 Report Overview

2 Global Growth Trends

3 Market Share by Key Players

4 Breakdown Data by Type and Application

5 United States

6 Europe

7 China

8 Japan

9 Southeast Asia

10 India

11 Central & South America

12 International Players Profiles

13 Market Forecast 2019-2025

14 Analyst’s Viewpoints/Conclusions

15 Appendix 

Continuous…

 

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