Nextep’s newest support feature provides around-the-clock support

Nextep added a new support feature, Felix the chatbot, to its service team. Felix answers questions 24/7, giving Nextep’s clients immediate help, day or night.

“Our chatbot is one way to better serve our clients and their employees,” said Brian Fayak, Nextep founder and CEO. “We place a high value on customer service and quick support, and Felix allows us to lend support to our people at any time of day.”

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Nextep’s new automated support feature can help clients with a variety of tasks, like setting up direct deposit, printing a paystub and changing their tax settings. Continuing Nextep’s commitment to technology, the chatbot has advanced artificial intelligence, learning that allows it to expand its knowledge base and improve its capabilities.

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“We’re implementing automated support because we know our clients will benefit from immediate answers and after-hours help,” said Kim Nichols, Nextep’s operations support supervisor. “Our bot provides service that aligns with Nextep’s culture, while answering our clients’ questions right when they need it.”

A chatbot won’t replace any other form of Nextep support. It is simply an additional way clients can reach out for help. As an extension of the service team, Felix brings Nextep closer to clients, making support and answers more available than ever before.

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