3CLogic announced it was named to the Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019. The technology vendors and service providers included in the Constellation ShortList offer the key requirements for early adopters pursuing digital transformation initiatives.
“This approach is validated both from the outcomes we see in our customers’ successes and our inclusion in the Constellation Shortlist, which we are honored to be a part of again this quarter.”
The firm evaluates over 25 solutions categorized in this market and determines the ShortList by client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research.
3CLogic fulfilled the long list of inclusion criteria thanks to its industry-leading omnichannel contact center platform with features including: CTI, Interactive Voice Response (IVR), Speech and IVR Analytics, self-service capabilities, skills-based routing, real-time reporting, dashboards and analytics.
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“Our unique vision, which differs from most vendors in our space, is to deeply integrate voice capabilities within leading digital platforms such as ServiceNow, SAP, Microsoft Dynamics and SugarCRM, to help customers drive connected experiences and continuously improve customer engagements,” said Vikas Nehru, CTO at 3CLogic. “This approach is validated both from the outcomes we see in our customers’ successes and our inclusion in the Constellation Shortlist, which we are honored to be a part of again this quarter.”
“In our experience working on tens of thousands of vendor selections, we’ve learned that no two organizations have the same requirements. We cut through the clutter and marketing hype and present the top offerings in each of our coverage areas. These vendors have battle tested solutions that our analysts have vetted and approved,” said R “Ray” Wang, chairman and founder at Constellation Research.
Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. The portfolio is frequently updated every six months with the rapidly changing market conditions.
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