Global Unified Communication as a Service (UCaaS) Industry
The Unified communications-as-a-service is a service model where the provider offers various communications or telecom applications, software products and then processes it generally over the web. This unified communication integrates or unifies all of the communication methods that are used by a business into just a single platform or even multiple communication tools.
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The overall Unified Communication as a Service (UCaaS) market is valued at almost USD 4370 million in 2018 and it is expected to reach up to a value of almost USD 17166 million by the end of the year 2024, having a CAGR of almost 26 %, during the forecast period. Unified Communication as a Service (UCaaS), since its inception, has emerged as a cost-effective outcome for the different businesses across various industries, such as BFSI, healthcare, and retail.
The requirement for an easy-to-maintain network system that enables effective communication possible to the end-user industries, including healthcare, retail, and manufacturing, is evident, keeping in mind the obsolete contact centers.
The ease of adopting cloud technology has boosted the adoption of services such as video conferencing, which is driving the adoption of cloud services for different business needs. The access of the cloud-based systems is allowing the adoption of Unified Communication as a Service (UCaaS) by the healthcare providers as well.
Market segmentation of Unified Communication as a Service (UCaaS)
The entire Unified Communication as a Service (UCaaS) Market is so vast that almost all of the industries are covered by it. Also, most of the countries have adopted Unified Communication as a Service (UCaaS). The large market can be segmented based on type, application, and region
The market for Unified Communication as a Service (UCaaS) can be segmented based on product type as follows
- Collaboration Platforms and Applications
The market for Unified Communication as a Service (UCaaS) can be segmented based on applications as follows
Consumer Goods and Retail
- Logistics and Transportation
- Information Technology
- Travel and Hospitality
- Consumer Goods and Retail
- Public Sector and Utilities
The market for Unified Communication as a Service (UCaaS) can be Segmented based on region as follows
- Southeast Asia
Middle East & Africa
- South Africa
- GCC Countries
Future trends and industry scenario
The increasing adoption of BYOD as well as other mobility solutions has been aiding the adoption of Unified Communication as a Service (UCaaS) solution. Concerning mobile-first solutions, consumers, and IP applications, the communication is enabled via chat/ video/ audio call from the same device, that addresses all of the customer’s queries. These solutions are focused to enhance customer service, self-service, and merchandise inquiries. Such aspects boost Unified Communication as a Service (UCaaS) Market.
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