Marketing Technology News: ThoughtTrace, Inc. Appoints Arthur Medina as VP of Digital Transformation
Poly’s long-standing EncorePro family of headsets brings the crystal-clear audio, comfort, and long-wear durability which the EncorePro family is well known for. The EncorePro 300 is the entry-level headset in the EncorePro family which also includes the EncorePro 500 Series and the EncorePro 700. The EncorePro line provides scalable options for fully integrated audio and asset management for today’s knowledgeable contact center workforce.
The MDA 500QD Series is designed for organizations moving their contact center to the cloud. Audio processors allow contact center users to connect from either a desktop phone or PC/Mac to offer a level of flexibility for hybrid scenarios that may require multiple use cases of bringing PC audio and desk phone audio together. The MDA 500QD Series also provides insight through analytics to ensure optimization for each call and supports call centers on any stage of their journey to the cloud.
Marketing Technology News: The Coffee Club Takes Action on Customer Experience through Partnership with InMoment
“Today’s customer-care representatives are much more skilled and educated. They have to be in order to solve complex, sensitive, and personalized issues that chatbots and self-service knowledge bases cannot address,” says Robin Gareiss, president of Nemertes Research, who adds that 70 percent of successful companies are hiring more skilled agents and increasing compensation by 28 percent, according to a recent study of more than 500 companies. “As CX becomes more vital to business success, demand will continue to increase for a diverse set of tools that help agents communicate clearly and efficiently.”
Marketing Technology News: 3radical Extends the Power of Voco With New Content Hosting Interface