Bright Pattern, leading provider of cloud omnichannel contact center software, is offering special virtual contact center capability for companies impacted by Coronavirus
Bright Pattern has been closely monitoring the developments around COVID-19 and its impacts on the call center and customer experience industry. In response to the COVID-19 outbreak, work from home policies, and social distancing recommendations, Bright Pattern is offering a special virtual call center capability for companies impacted by the coronavirus to enable remote agents.
The cloud contact center solution will supplement contact center operations so that organizations can remain productive and deliver a seamless customer experience without compromising the safety of its workforce.
The Bright Pattern cloud-based call center solution meets the challenges of a remote call center and enables companies to connect with their customers from anywhere in the world across all time zones. Agents can be located at numerous remote locations, and managed as one central pool of agents. This provides the efficiency of a centrally-based contact center even if agents are geographically dispersed or at-home locations. With Bright Pattern’s omnichannel virtual call center software, a virtual call center agent can see the entire customer journey across all communication channels remotely, thereby providing a meaningful and personal virtual customer experience.
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Bright Pattern Cloud Contact Center Features:
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“The COVID-19 pandemic has affected lives and companies around the world and the call center industry is no exception,” said Michael McCloskey, CEO of Bright Pattern. “Bright Pattern’s solutions can be used remotely, where work from home agents can seamlessly supplement companies’ current workforce to provide a personalized and effortless experience to your customers virtually.”
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The post Bright Pattern to Provide COVID-19 Support to Call Center Industry with Cloud Solution appeared first on MarTechSeries.
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