Seasoned veteran brings track record of success to help clients, promotes strategic and tactical focus on ‘owning moments that matter’ through unique InMoment solutions
InMoment, the leading provider of Experience Improvement (XI), announced that Graham Tutton, a seasoned executive with over 25 years of leading customer experience and insights at several global brands, has joined the company to lead clients through more strategically oriented and impactful programs focused on experience improvements.
Tutton’s proven success is founded in leveraging employee and customer insights to develop strategies and tactical implementations for consistent, great experiences. He recognizes that businesses today offer countless customer, product, and employee experiences, but identifying and prioritizing improvements in the most relevant areas aids businesses in ‘owning’ their category and maximizing returns.
“Global brands need help in evolving business strategy and tactics to remain relevant with customers today—many are struggling to keep up with massive changes in their businesses models, employee populations and how they engage with each,” said Tutton. “Those who lead based on consistent experiences, driven by employee and customer inputs, will succeed. InMoment offers a categorical advantage through the XI platform coupled with strategic services focused on improving experiences.”
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Tutton spent the last decade in senior leadership roles accountable for customer, employee, and product insights, deploying and managing all aspects of the enterprise Net Promoter System, and supporting operations teams at global media and communications leader Comcast. He was co-chair of The Cable Center Customer Care Committee (C5), facilitating innovative approaches to creating greater customer experiences. Tutton has held other prominent roles in leading customer solutions and service at industry leading global companies. Tutton’s work has earned his organization recognition for superior customer experience by J.D. Power, ASCI, and other recognized groups.
“Graham provides a unique and modern perspective that will help brands immediately start to excel,” said Brian Clark, EVP, Customer Success at InMoment. “As the world rapidly changes, Graham’s expertise coupled with InMoment’s leading solutions will help brands prioritize their focus and improve experiences and financial results.”
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