Integrations Empower Nonprofits and Social Good Organizations to Seamlessly Combine Email Marketing with CRM and Ensure Flexible and Clean Data Matching
Emma, a provider of best-in-class email marketing software and services, and a CM Group brand, announced a partnership with Omatic Software and Blackbaud that has produced three business-critical integrations across Blackbaud CRM, Raiser’s Edge and Raiser’s Edge NXT. By combining Emma with the power of Blackbaud CRM, Raiser’s Edge or Raiser’s Edge NXT, social good organizations have unlimited access to industry-leading tools that automatically keep contact information up-to-date, and can also create more personalized and streamlined email workflows for increased audience engagement.
“We’re excited to bring this offering to the market for so many social good organizations, providing customers with more automation and insights that deliver seamless experiences for their audiences,” said Cheri Carver, Partnerships Technical Manager at Omatic. “By combining the email capabilities from Emma with the CRM tools of Blackbaud, nonprofits can not only ensure emails are timely and relevant, but can also improve engagement through personalized messaging, as well as supercharge their segmentation and automation with these sophisticated integrations.”
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“The integrations connecting Emma to Blackbaud CRM, Raiser’s Edge and Raiser’s Edge NXT bring automation and real-time insights for our social good customers that make it easier to create personalized experiences, which in turn drives business performance,” said Kalyn New, Director of Product & Customer Marketing at Emma. “We’re excited to deliver so much shared value across these platforms at a time when so many of our customers are working overtime to meet their supporters’ needs and manage expenses.”
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The connected platforms support the following actions in near-real time:
- Newly created constituents in the CRM will be added to Emma automatically
- Updated information in the CRM will update contact records within Emma automatically
- Email campaigns sent from Emma will instantly reflect on constituent records in the CRM
- Opt-outs in Emma will automatically reflect in the CRM
The Blackbaud CRM integration with Emma, powered by Omatic Cloud, allows customers to seamlessly combine email marketing and CRM data to eliminate the ‘blind spots’ caused by disconnected systems. Customers can target emails in Emma based on CRM data, build a single source of truth for contact data, and then seamlessly import Emma contacts and activity into Blackbaud CRM. With Omatic’s flexible and clean data matching, which allows manual or rules-based matching and cleanup, customers can be confident that there is always quality data flowing between platforms.
The Raiser’s Edge and Raiser’s Edge NXT integrations offer flexible and clean data matching, enabling customers to gain a comprehensive view of their supporters all in one place. Using complete data will build stronger relationships with supporters through more targeted segments and timely communications.
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