Shiji Group has been powering the technology of the hospitality industry for the last few decades and like all other businesses going through the global pandemic, the company has been adjusting its strategy to better fit the needs of its customers today. While working behind the scenes of the dynamic and fast-paced hospitality industry, Shiji has changed the way guests experience hotel stays from booking to check-in to post checkout and is continuing to do so as we enter the new unknown recovery phase.
In order to ensure the safety of both hotel guests and staff, Shiji has been focusing its efforts on innovating its mobile and contactless solutions throughout the current pandemic. Not only are the solutions more advanced, but they also limit the number of touchpoints for guests and staff.
For instance, Shiji’s MyCheck solution provides users with seamless booking and payment options directly to their own mobile phones, eliminating friction with payment systems and the need to interact with additional hardware or people. With the Book, Dine, and Stay solutions, MyCheck offers convenient features including Pay-at-Table, One-Click Payment, Digital Check-In/Out, and more. Hotel guests are kept safe by communicating with the hotel and its staff via their own mobile phone, while hotel employees can continue to deliver high levels of guest satisfaction without interacting with the guests face-to-face.
From the hotel operations point of view, Shiji has also focused its efforts on the mobile and cloud functionality of its Infrasys Cloud POS . The enterprise-level solution grants hoteliers remote access to the entire platform through a tablet or mobile device and internet access, on top of providing guests with a fully customizable tableside ordering system through the digital menus on the same tablets. With Infrasys Cloud’s open API availability, the solution also provides hotels with the flexibility to integrate the POS with their existing third-party technology solutions, reducing the number of additional installations for the hotel.
Another mobile-centered solution that Shiji has been focusing on is through its Concept Mobile solution, in conjunction with the Concept Spa & Leisure software. The Mobile for iPad solution allows staff to manage spa reservations, staff schedules, and guest profiles from anywhere in the property. The Concept Spa & Leisure software also allows online bookings that connect to third-party booking sites through open APIs to provide real-time booking of activities, classes, and packages for users. Through the online-first approach, users can conveniently book activities from the safety of their own homes.
Technology has been playing a large role in helping the world adapt to and move forward in these uncertain times, and Shiji Group is proud to be a part of the recovery journey. With the increase in usage of mobile technology in hotels, restaurants, leisure outlets, and entertainment venues, the travel industry edging forward towards the opening of tourism once again.