Stack8, North America’s leading provider of Unified Communications software and managed services, announced the release of SMACS 7.0—the company’s highly intuitive Unified Communications software that enables seamless, hassle-free integration and provisioning of Microsoft Teams into any enterprise business environment.
Additionally, the new release provides cloud voice services for Microsoft Teams, as well as Microsoft Direct Routing integrations to world-class platforms including Cisco, Zoom, RingCentral and 8×8.
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“However, for many, adopting Microsoft Teams can be a challenge—especially given that shifting from a remote workplace model to a hybrid model can add all kinds of additional complexity and uncertainty”
Aside from the newly introduced Microsoft functionality, SMACS 7.0 will also debut updated features and functionality including built-in business intelligence (BI) modules, out-of-the-box processes to accelerate and simplify provisioning, and the ability to customize processes based entirely on individual business needs.
“It’s no surprise that companies are quickly adopting Microsoft Teams as their collaboration and communications platform of choice,” said Steven Karachinsky, CEO of Stack8. “From improving workforce efficiency, to enhancing productivity and more, Teams is now the go-to choice of the world’s leading organizations.”
“However, for many, adopting Microsoft Teams can be a challenge—especially given that shifting from a remote workplace model to a hybrid model can add all kinds of additional complexity and uncertainty,” he adds. “We have solved that challenge. After a decade of successfully helping Cisco customers to simplify and enhance their Unified Communications, we now do the exact same thing for users wishing to use Microsoft Teams, Microsoft Teams Calling, and Microsoft Teams Direct Routing. Best of all, our services and our SMACS software continue to ensure that any implementation is 100% hassle-free.”
With SMACS 7.0, even users with limited technical knowledge can enjoy a multitude of benefits including offloading of costly and redundant moves, adds, changes and deletes, as well as daily management to the Help Desk. The simple and highly intuitive interface will enable any provisioning within seconds.
Furthermore, the software also eliminates long and expensive development times for creating customized and automated workflows. Version 7.0 now enables users of any skill level to immediately implement out-of-the-box functionality and integrations; as well as create custom workflows in systems relating to HR, ITSM (ServiceNow) and more—reducing typical workflow from hours to mere seconds.
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For those requiring analytics and reporting, SMACS also enables users to consolidate much-needed metrics from a variety of sources into one centralized system to provide any number of custom reports and dashboards. These reports can in turn be used to implement cost reductions, identify adoption challenges and opportunities, enable compliance adherence and risk reduction, and make insightful business decisions that affect business success.
Further to the upcoming release of SMACS 7.0, Stack8 continues to offer its renowned, world-class services designed to mitigate risk and complexity—enabling customers to operate the entirety of their Unified Communications in a completely hassle-free manner regardless of their chosen tools or service providers. It is this highly unique approach that enables IT and Help Desk teams to improve end-user experiences in a matter of minutes, saving both time and money.