Innovative new early-access program engages customers to help enhance 8×8 XCaaS product design, features, and user experience
8×8, Inc., a leading integrated cloud communications platform provider, announced the launch of its 8×8 Customer Labs open beta program. Designed to give early access to 8×8 customers, the new program is an efficient and impactful way to engage end users to discuss product direction, deliver feedback, and measure usability of new products and features before release. Available to customers and users across different roles, the 8×8 Customer Labs program provides an opportunity to guide the direction of the 8×8 XCaaS (eXperience Communications as a Service) platform and to test and review new features before their release.
“Our participation in the 8×8 Frontdesk beta program was wonderful and provided incredible insights into the development process,” said Amanda Thompson at Bayside Group, one of Australia’s leading recruitment and business service companies. “Not only was it exciting to experience first-hand the new features and capabilities of the product, but it was also empowering to know that our feedback was valued and acted upon by 8×8.”
.@8×8 today announced the launch of its 8×8 Customer Labs open beta program #CX #XCaaS
With the new program, customers will be able to provide immediate feedback and direction to 8×8, helping to accelerate:
Innovation – A customer-centric product development process focused around user needs and workflows, allowing 8×8 to innovate and enhance products to best support customer and user requirements.
Out of the box quality – Assures high quality products at release driven by collaborative and direct relationships with 8×8 customers to identify and quickly resolve issues.
Platform evolution – Direct, continuous customer feedback produces a scalable system that supports user-centric workflows, configurable, targeted modules, third-party integrations, and micro front-end architecture.
“Understanding the needs of our customers and listening to their feedback when it comes to developing new products or enhancing existing ones is so important – their input on the products and tools they use on a day-to-day basis to run their business is invaluable,” said Dhwani Soni, Global VP, Product Design & User Experience at 8×8, Inc. “This program provides our customers with a platform to have their voices heard and provide valuable feedback that helps guide our product development and drives innovation.”
As part of the 8×8 Customer Labs launch, 8×8 is introducing a new beta program for contact center supervisors who are current 8×8 Contact Center customers. The 8×8 Supervisor Workspace beta program will allow customers to test the upcoming product and provide direct feedback into its continued development, ensuring contact center leaders have the tools and data insights required to ensure their teams deliver superior customer experiences.