“While temporary store closures due to the Covid-19 Pandemic resulted in fewer thieves being caught stealing in 2020, the average shoplifting case value increased 13.0% and the average dishonest employee case value increased 3.8% over 2019,” said Mark R. Doyle, President of Jack L. Hayes International, Inc.
Mr. Doyle added, “As expected, the Covid-19 Pandemic clearly affected apprehensions and recovery dollars in 2020, with shoplifting apprehensions and recovery dollars down 43.8% and 36.5% respectively; and dishonest employee apprehensions and recovery dollars down 20.3% and 17.2% respectively. However, those participant retailers designated as ‘essential,’ saw overall apprehensions rise 7.9% and dollar recoveries increase 9.1% during 2020.”
HIGHLIGHTS FROM THIS HIGHLY ANTICIPATED ANNUAL THEFT SURVEY INCLUDE:
* Participants: 22 large retail companies with 18,594 stores and over $500 billion in retail sales in 2020.
* Apprehensions: Participants apprehended 184,621 shoplifters and dishonest employees in 2020, down 41.3% from 2019. Note: “Essential” retailers’ apprehensions increased 7.9%.
* Recovery Dollars: Participants recovered over $81 million from apprehended shoplifters and dishonest employees in 2020, down 30.0% from 2019. Note: “Essential” retailers’ recovery dollars increased 9.1%.
* Shoplifters: 158,158 shoplifters were apprehended in 2020, down 43.8%; and over $49 million was recovered from these shoplifters, down 36.5%. Note: “Essential” retailers’ shoplifting stats were up 8.6% (apprehensions) and 15.3% (recovery dollars).
* Dishonest Employees: 26,463 employees were apprehended in 2020, down 20.3%; and $32 million was recovered from these employees in 2020, down 17.2%. Note: “Essential” retailers’ dishonest employee stats were up 2.7% (apprehensions) and 0.1% (recovery dollars).
* Case Averages:
– Total Thefts: $440.48, up 19.2% in 2020
– Shoplifters: $310.11, up 13.0% in 2020
– Employees: $1,219.61, up 3.8% in 2020
Full survey results and some thoughts behind the numbers are available at: http://hayesinternational.com/news/annual-retail-theft-survey/.
ABOUT JACK L. HAYES INTERNATIONAL:
Jack L. Hayes International, Inc. is a leading loss prevention and inventory shrinkage control consulting firm, and for over 40 years has provided a wide spectrum of Asset Protection, Inventory Shrinkage Control, Loss Prevention, Safety, and Security related services to every facet of industry including retail, manufacturing and industrial organizations.
News Source: Jack L. Hayes International Inc.
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